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Privacy & Cookie Policy

Morris and Alexander Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, morrisandalexander.com will only collect and use personal data in ways described here, and in a way that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of our Site, If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

 

1. Information About Us

morrisandalexander.com is owned and operated by Morris and Alexander ltd, a limited company registered in England under company number 04044485.

Registered Trading address: Unit 1, Wymans Way, Fakenham Industrial Estate, Fakenham, Norfolk, NR21 8NT

              VAT number: 538 5649 06

              Data Protection Officer Email address: gdpr@morrisandalexander.com

              Telephone number: 01328 855669

Postal Address: Unit 1, Wymans Way, Fakenham Industrial Estate, Fakenham, Norfolk, NR21 8NT

           

2. What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

 

3. Cookies

This Website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer / device.

Cookies are small files saved to the user's computer’s hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information [http://www.google.com/privacy.html ]. Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

 

4. What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

 

5. What Are My Rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

a) The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 12.

b) The right to access the personal data we hold about you. Part 12 will tell you how to do this.

c) The right to have your personal data rectified if any of your personal data held by us me is inaccurate or incomplete. Please contact us me using the details in Part 13 to find out more.

d) The right to be forgotten, i.e. the right to ask us me to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 13 to find out more.

              e) The right to restrict (i.e. prevent) the processing of your personal data.

f) The right to object to us using your personal data for a particular purpose or purposes.

g) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

h) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 13.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

 

6. What Data Do You Collect?

When you place an order on our site we will ask you for some or all of the following personal, and non-personal data:

a)  Name;

b)  Address;

c)  Email address;

d)  Telephone number;

e)  Business name;

f)  Job title;

g)  Profession;

h)  VAT Exemption information regarding health if applicable;

i)  IP address, obtained automatically;

​h) Payment information.

Special information is collected only when a customer is claiming VAT exemption, for example the health reason being claimed for.

 

7. How Do You Use My Personal Data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data will or may be used for one of the following purposes:

a) Supplying our products to you. Your personal details are required in order for us to enter into a contract with you and your name and address will be supplied to our designated courier to deliver your order to you.

b) Communicating with you. This may include responding to emails or calls from you.

We will not use your data for any other purpose than to fulfil our contract with you without prior notification to you.

 

8. How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

a) Your personal information may be held within our accounting records for up to 6 years.

 

9. How and Where Do You Store or Transfer My Personal Data?

We will only store or transfer your personal data in the UK. This means that it will be fully protected under the GDPR. 

 

10. Do You Share My Personal Data?

We will not share any of your personal data with any third parties for any purposes, outside of any required to fulfil our contract with you, subject to one important exception.

In some limited circumstances we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

We may sometimes contract with the following third parties to supply/use, certain products and/or services. These may include payment processing and delivery. In some cases, those third parties may require access to some or all of your personal data.

a) A courier oi our choice will be supplied with your name address and telephone number in order to facilitate delivery of your order. 

b) Our Company appointed Accountants will be given access to our full accounting records.

c) HMRC will be given full access to our accounting records which contain personal data upon request.

If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 9.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

 

11. Can I Withhold Information?

You may access areas of Our Site without providing any personal data at all. However, to place an order with us and to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.

 

12. How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 12. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within two weeks and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

 

13. How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details for the attention of the Data Protection Officer”:

Email address: gdpr@morrisandalexander.com

Telephone number: 01328 855669.

Postal Address: Morris and Alexander Ltd, Unit 1, Wymans Way, Fakenham Industrial Estate, Fakenham, Norfolk, NR21 0PS.

 

14. Changes to this Privacy Policy

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.